Independent Research & Regulatory Compliance Monitor
Statutory Benchmarks: NAIC AI Model Bulletin 路 Cal. Ins. Code 搂 14021 路 Colorado SB 21-169
Independent Insurtech Oversight

Auditing Artificial Intelligence in Claims Operations

Tracking legal compliance, unauthorized practice of adjusting, algorithmic bias, and claimant privacy across commercial claims automation technologies.

Regulatory Advisory 路 September 2026

State insurance departments and NAIC working committees are expanding market conduct audits targeting black-box claims valuation software, uncredentialed algorithmic adjusting, and unauthorized vendor data retention under state Unfair Claims Settlement Practices Acts.

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Active Investigations & Audits

Showing 15 of 15 Reports
EVIDENTIARY AUTOPSY Fed. R. Evid. 901 路 Bates Verification Published Sep 2026

The Anatomy of an AI Hallucination in Bodily Injury Demands

How large language models fabricate non-existent disc herniations, invert radiological negatives, and duplicate medical specials鈥攁nd how casualty defense adjusters can systematically dismantle synthetic claims.

About the Compliant Industry Standard

Claims Governance Institute benchmarks claims technology against the Examiner-Controlled Evidence Standard: systems that provide transparent, Bates-stamped document provenance and local, zero-retention processing, while reserving 100% of discretionary evaluation, coverage, and settlement authority for licensed human claims professionals.